BenjyFrequently asked questions
Questions our clients ask, usually from a personal phone.
Who are your scapegoats?
Former actors, retired middle managers and a small number of people who are genuinely sorry about everything. All complete our twelve-week Remorse Academy, finishing with an eight-hour shift on a complaints line, no breaks.
How do you make it believable?
Every scapegoat receives a backdated employment history, an internal email address and a badge photo taken under your office's lighting.
Can we choose what our scapegoat looks like?
Yes. Age, height, accent and haircut can all be matched to your organization. However, research shows that blame sticks best to people aged 52 to 61. We will advise.
What if journalists dig into the scapegoat's background?
They will find a modest LinkedIn profile, a half-marathon time from 2019 and a supportive comment from a former colleague. They will not find us.
Where do you operate?
We operate in 31 countries and apologize in 14 languages. Bow depth is adjusted automatically to local expectations; bows of 70° or more require the crisis-grade add-on.
How long does the scapegoat stay?
As long as people are angry. Most Minor Mishaps are over by lunchtime. Our longest Full-Blown Scandal is in its fourth year, and our associate still takes the 9 a.m. call every Monday.
How do we contact you about something other than a booking?
Email hello@benjyagency.com for press, legal or privacy matters, or to complain about us, the irony of which we appreciate. Booking requests sent by email get the same treatment as the form: no reply.
Will you reply to my request?
No. Discretion is our product. See our privacy notice for what happens to the form.
Testimonials
“I used to dread the annual results call. Now I just forward it.”
“The outage lasted nine hours. Our scapegoat was on the phone for eleven. Nobody asked for our CTO. Perfect.”
“We booked the 70° bow. Our scapegoat delivered 74°. That's the kind of over-delivery we look for in a partner.”
“The outrage lasted seven months. So did our scapegoat. Not one call reached our staff.”